Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw

In the health and community service industries, projects are increasingly used for the development of new services, and to achieve change in existing services,

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de