The classic business communication guide—updated for smart phones, social media, and other digital platforms Communicate clearly, tactfully, and confidently i

Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words af

Every presentation you make—whether to 6 or 6,000—is an opportunity to advance your ideas and your career! Speak with Confidence! gives you the tools and te

Grounded in extensive research, this book offers practical guidelines to help professionals think, coach, converse, speak, write, meet, and negotiate strategica

Why suffer through another monotonous meeting? Be known as someone who gets things done. Apply the basics of great meeting management and get results-or neglect